Privacy policy
This Privacy Policy describes how bwhplantco.com (the “Site” or “we”)
collects, uses, and discloses your Personal Information when you visit or
make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your
device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information that can uniquely identify an individual (including the
information below) as “Personal Information”. See the list below for more
information about what Personal Information we collect and why.
Device information
* Examples of Personal Information collected: version of web browser, IP
address, time zone, cookie information, what sites or products you view,
search terms, and how you interact with the Site.
* Purpose of collection: to load the Site accurately for you, and to perform
analytics on Site usage to optimize our Site.
* Source of collection: Collected automatically when you access our Site
using cookies, log files, web beacons, tags, or pixels.
* Disclosure for a business purpose: shared with our processor Shopify.
Order information
* Examples of Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers`),
email address, and phone number.
* Purpose of collection: to provide products or services to you to fulfill our
contract, to process your payment information, arrange for shipping, and
provide you with invoices and/or order confirmations, communicate with
you, screen our orders for potential risk or fraud, and when in line with the
preferences you have shared with us, provide you with information or
advertising relating to our products or services.
* Source of collection: collected from you.
* Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
* Examples of Personal Information collected:
* Purpose of collection: to provide customer support.
* Source of collection: collected from you.
* Disclosure for a business purpose: Shopify and ZenDesk
Sharing Personal Information
We share your Personal Information with service providers to help us
provide our services and fulfill our contracts with you, as described above.
For example:
* We use Shopify to power our online store. You can read more about how
Shopify uses your Personal Information
here: https://xxxxxxxxxx/xxxxx/xxxxx
* We may share your Personal Information to comply with applicable laws
and regulations, to respond to a subpoena, search warrant or other lawful
request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you
with targeted advertisements or marketing communications we believe
may be of interest to you. For example:
* We use Google Analytics to help us understand how our customers use the
Site. You can read more about how Google uses your Personal Information
here: https://xxxxxxxxxxxx
For more information about how targeted advertising works, you can visit the Network Advertising
Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
* FACEBOOK - https://xxxxxxx
* GOOGLE - https://xxxxxxxx
* BING - https://xxxxxxxx
Additionally, you can opt out of some of these services by visiting the Digital
Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes:
offering products for sale, processing payments, shipping and fulfillment of your
order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal
Information for our records unless and until you ask us to erase this information.
For more information on your right of erasure, please see the ‘Your rights’ section
below.
Changes
We may update this Privacy Policy from time to time in order to reflect, for
example, changes to our practices or for other operational, legal, or regulatory
reasons.
Contact
For more information about our privacy practices, if you have questions, or if you
would like to make a complaint, please contact us by e-mail at xxxx@xxxx.com
or by mail using the details provided below: